Objective Policy of Planning Department Quality
"We strive for our customer satisfaction by providing quality and valuable service in accordance with the motto of the Department of Town Planning – PLANNING IS TRUST"
In fulfilling this Quality Policy, we practice Comprehensive Quality Management with the following objectives:-
- Adopting the practice of 'bottom-up planning' in our efforts to produce functional and practical planning.
- To ensure a balanced planning to create a comfortable and attractive life.
- To plan and encourage development towards creating Temerloh as a Semi Territory Growth Centre.
- To ensure development implemented is in line with Temerloh Municipal Council policies.
- To fulfil the needs of Structure Plan and Local Plan.
Customer Charter of the Department of Planning
- We will approve applications for outline plans within 3 months with the condition that the applications complete with documents.
- The review of applications for policy change will be submitted to the Land and Mines Office within 1 month.
- The review of applications to break boundaries, divide and combine land will be done within 1 month and submitted to the District Land Office.
- All planning reviews required by external and internal departments will be submitted within 2 weeks.
- Managing land-use, traffic and public transport plans in a planned and organized way as specified in the Structure Plan and Local Plan.
- Presenting planning and building control information in Temerloh Municipal Council's area to the public.
- Implementing Local Agenda 21 programme.
